The following Terms and Conditions apply to all events undertaken in the name of The Duke of Edinburgh’s Award.
These Terms and Conditions set by The Duke of Edinburgh’s Award govern purchase of, attending, and participation in our events.
Ticket purchasing
In order to take part in the event, you agree to pay the stated ticket price or registration fee prior to attending the event. Invoices raised for the payment of tickets must be settled no more than 30 working days after being received.
Bookings for events will only be confirmed upon receipt of a completed and signed booking form and acceptance of the event’s T &C’s. Payment must be made in full prior to the event within the time scale stated on the booking form. We reserve the right to limit the number of places an individual may book for an event to avoid issues arising from potential over-subscription.
Card fees may be applicable when purchasing tickets online.
Early bird booking rates are only available where specified within the individual event booking information. Not all events will include an early bird booking rate.
Tickets cannot be resold to a third party or transferred to another event.
By purchasing a ticket to an event, the participant acknowledges and agrees to be bound by and responsible for complying with these T&C’s.
Participation
You agree that you are solely responsible for your actions and save as provided elsewhere in these terms and conditions. The Duke of Edinburgh’s Award are not responsible for any injury or illness that you may suffer as a result of your participation in the event.
Loss or damaged items
You acknowledge that:
- You are taking part in the event at your own risk;
- The Duke of Edinburgh’s Award is not responsible for lost or stolen property at the event.
Cancellations
Notice of cancellation from the event must be communicated by emailing [email protected]. Cancellations must be agreed in writing. Date of receipt of notice will dictate whether cancellation is accepted and to what costs.
CANCELLATION POLICY FOR ATTENDEES
More than 60 days from the event date – 75% refund/credit of the full ticket price.
Within 60 days of the event date – 50% refund/credit of the full ticket price.
Within 30 days of the event date – No refund/credit with be given.
The Duke of Edinburgh’s Award reserves the right to alter the arrangements as described due to unforeseen circumstances.
The fee is non-refundable, but we may in our discretion refund the fee in limited circumstances such as: The event is cancelled by the venue, provided that we receive a refund on sums we paid to the venue for the event; or if we have to cancel the event due to circumstances beyond our control such as a historical event, or any another reason we deem reasonable.
You acknowledge that The Duke of Edinburgh’s Award tickets and event spaces are limited, and payment of the fee and reservation of the place has an effect on expenditure of the charity and charity income for the event.
In the case of events organised by third parties, such as challenge events, substitution will only be permitted if the event organiser’s terms and conditions allow.
Public Health Emergencies
Any postponements of confirmed and contracted business or any Public Health Emergency (i.e Covid-19) declared by Public Health England, the Chief Medical Officer for England or any law or any action taken by the UK government or UK public authority that directly affects the operation of the event will be considered as a cancellation. However, provided the revised event date is agreed (subject to availability) and takes place within 12 months of the original event date, payments received by The Duke of Edinburgh’s Award from the attendees shall form a credit towards the future event. If a revised date cannot be arranged within 12 months of the original event date then a full refund will be issued. In the event of a cancellation or postponement The Duke of Edinburgh’s Award will have no responsibility for any losses, expenses or costs incurred to the attendee, including any travel or accommodation costs.
If you are unwell on the day of an event please do not attend and instead notify a member of Staff at The Duke of Edinburgh’s Award that you are unable to attend due to sickness. The Duke of Edinburgh’s Award, may at their discretion, transfer your booking to a future event.
Force Majeure
During a force majeure The Duke of Edinburgh’s Award is under no obligation to hold an event that could risk the safety or lives of the attendees.
The Duke of Edinburgh’s Award and its staff reserve the right to make alterations to the time, date and location of the event due to any Force Majeure event which has a major impact on the event taking place.
The Duke of Edinburgh’s Award may cancel, abandon or postpone the event due to any Force Majeure.
In Such circumstances of cancellation or postponement:
- The Duke of Edinburgh’s Award will, if possible, provide written notice of such cancellation, abandonment or postponement to the contact details it holds for You. In the event that written notice is not practicable due to the timescales involved, The Duke of Edinburgh’s Award will use reasonable endeavours to provide other suitable methods of notice, including email, mobile phone, text message, television and radio broadcasts;
- You will receive a refund of the fee paid, unless you choose another option that The Duke of Edinburgh’s Award provides (which may include, but is not limited to, deferment of funds to a future event). For the avoidance of doubt, The Duke of Edinburgh’s Award is under no obligation to offer alternative options should it cancel the event; and will have no responsibility for any losses, expenses or costs incurred as a result of cancellation, including any travel or accommodation costs.
A force majeure may be noted as any circumstance not within The Duke of Edinburgh’s reasonable control, including, but not limited to:
(a) acts of God, abnormally inclement weather, extreme weather (including extreme heat, flood, drought, lightning, storm, earthquake or other natural disaster; (b) epidemic, pandemic or infectious disease; (c) terrorist attack, civil war, civil commotion or riots, crowd disorder, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; (d) nuclear, chemical or biological contamination or sonic boom; (e) any law or any action taken by a government, public authority, court, competent national authority or governing body, including cancelling a public event, imposing capacity restrictions on a public event, imposing an export or import restriction, quota or prohibition, or failing to grant a necessary licence or consent; (f) collapse of buildings, subsidence, structural damage, fire, explosion or accident; (g) death of a member of the Royal Family; and (h) any labour or trade dispute, strikes, industrial action or lockouts.
Admission
The Duke of Edinburgh’s Award reserves the right to refuse admission to the event to any person who is not on the guest list provided and you may be asked to provide up to two different types of ID.
The Duke of Edinburgh’s Award reserves the right to refuse admission to the event to any person who is under the age of 18, whose attendance has not been approved in advance in writing, or any one heavily under the influence of any alcohol or drugs.
Any changes in guest names must be received no later than 7 days before the event.
Speakers
Speakers, performers, and entertainers advertised as part of an event are correct at the time of being advertised. We reserve the right to vary such appearances where they are subject to professional engagements.
Photography and Filming
By purchasing a ticket and attending an event you are agreeing to the fact that you may be included in photographs and film of the event that may be used in future advertising or through our internal and external communication channels. If you do not wish your images to be used in such a way, then please inform the office before the event takes place at [email protected].
Where an individual is included as a single image, or where that individual is the main subject of the image, we will gain their express consent to the use of that image as described above.
When attending an event at a Royal Palace/ Estate you are not permitted to share any photographs or film through any social platforms unless the permission to do so is granted by The Duke of Edinburgh’s Award on request. This applies to any photography or film you may have involving any members of The Royal Family.
Personal data
You are expected to provide us with your personal details and be subject to a full background security check if you are attending an event at a Royal Palace/ Estate or attending an event in the presence of a member of The Royal Family.
By signing up to the event we will hold your personal information, and any information provided in relation to your guests, for the purposes of proper administration of the arrangements surrounding the event. We will not use your personal data for any other purposes without your consent. In addition, any sensitive personal data (such as access requirements or dietary requirements) will only be retained after the event with the express consent of the individual to whom that data relates.
By signing up to the event you are confirming that you are happy to receive email communications relating to fundraising. You can unsubscribe to this at any time by emailing [email protected].
To see more about how we use your personal data, please read our privacy statement.
